Marketing systems built around what the customer really wants, not what we think they want.

Techno Will Marketing - How to Build a Successful Home Service Business Online (Step by step Guide)

Are you a roofer, plumber, HVAC technician, landscaper, electrician, or home remodeler?
If so, this page is for you. I’m going to show you how to build a system (explained simply) that doesn’t just bring you high-quality leads — it brings them in consistently, with less time, effort, and stress.

Don’t believe it? Keep reading and see for yourself.

(Note, this is a thorough guide. But every word will make sure you build a home service marketing system that works).

Jump to sections below:

WINTER IS COMING! Will you freeze and starve? Or will you survive and thrive?

A huge blizzard is on its way. It your business ready? Or will it freeze? Will you thrive? Or will you starve? It all depends on how good of a marketing system you build.

You see the dark clouds ahead? A storm is coming. And soon, all the home service businesses that relied in traditional lead generation, like door knocking, telemarketing, lead source companies, referrals, canvassing, etc., will soon be wiped out. The only question is, will your business stay competitive and succeed? Or will you fall behind or end up just fighting for the scraps? It all depends on how good your online marketing is in the future.

There are 2 ways to get leads as a home service contractor. They are offline and online.

Offline can be stuff like referrals, telemarketing, canvassing and door knocking, flyers, and so on...

Online is ads, your website, social media, etc.

So, should you focus on offline marketing or online marketing? Honestly… both. But here’s the reality: more and more people are going online to find contractors, and they’re trusting what they see there as much as a personal referral.

In fact, research shows that over 80% of homeowners start their search for a contractor online. And that’s just the beginning. Take a look at the numbers below and see exactly how the online world is shaping the way people choose contractors today:

  • 84% of homeowners use Google before choosing a contractor.

  • Nearly 70% of homeowners say they trust online reviews as much as personal recommendations. (Source: BrightLocal)

  • 68% of homeowners research a business online even after getting a referral. (Source: Podium)

  • O yeah, and let's not forget this one: Broadly, for service-based businesses (which include many home-service contractors), around 17.5% fail in the first year, around 43.1% fail within five years, and about 60.4% fail within ten years.

You see... Online growth isn’t optional anymore. If your business isn’t showing up online, you’re not just losing leads — you’re making it harder to get new business overall. Even word-of-mouth referrals won’t help if potential customers can’t find proof that you’re credible when they Google you or research your services online.

And sooner or later, almost everything will be done online. And without a strong online presence and solid reputation, it’s not a question of if — it’s only a matter of when your business will start losing out… or even go under.

But don't worry because the rest of this page is dedicated on showing how to make your home service business succeed in online marketing.

If you’d rather skip the reading and get straight to talking about this, click the button below to book a quick call with me. I’ll walk you through everything step-by-step — over the phone or on Zoom.

Step 1 - Be Exactly Where Homeowners are Looking For You

I once read somewhere from a pro marketer / copywriter (don't remember exactly where because I read a lot) who said that the best place to advertise is literally where the customer or client is looking or most likely to be.

Think about it—McDonald’s, Starbucks, and all the big chains fight tooth and nail to be right where the customers are.

But it’s not just big chain restaurants—every business does this.

For example, local coffee shops strategically place their cafes near busy office buildings or college campuses.

Or, local pizzerias and food trucks pick spots near office parks, sports venues, or nightlife areas.

Or, artisan furniture and home decor shops target trendy neighborhoods or mixed-use developments.

In every case, positioning matters—being where your customers are is key to business success.

The online world is no different. If you want to succeed in marketing, you must be exactly where people are searching for your home services. And where is that? Hands down, Google Local Search.

Google Local Search - Where the Best Home Service Leads Come From

First, what is Google Local Search?

Google Local Search is the list of local business results that appear when someone types in a search like “roofer near me” or “plumber in Los Angeles.” It’s the section that shows a map of your area with nearby businesses listed underneath. The top three listings are known as the Local Map Pack, and they get the majority of the clicks. Sure, people can click to view more businesses, but those listings usually get far fewer clicks — unless they have a ton of great reviews and a strong, trustworthy website backing them up.

It’s important to understand that Google Local Search results are not paid ads. While paid ads may appear at the top of the search page, Local Search results are separate and distinct. They are also different from the organic search results that appear below the list of local businesses. Local Search results sit between the ads and the organic results, and this is the section that customers actually focus on when searching for a local business.

So… why should you care about showing up here, and how hard is it really to get there? First, let me say this. Some say you should spread your eggs across many baskets to stay safe. Others say you should put all your eggs in one and guard it carefully. When it comes to getting home service leads, I’m firmly in the second camp — put all your eggs in one basket. And that basket is Google Local Search.

Why?

Just check out the following statistics:

  • 87% of consumers used Google to evaluate local businesses.

  • 80% of local searches convert. According to Keywords Everywhere, "Local search has one of the highest conversion rates of any digital marketing channel."

  • 68% of searchers trust local 3-Pack listings, 27% trust organic results below the 3-Pack, and 10% trust paid search results.

So, what does the above statistics say? People go to Google, trust Google Local Search, and when they choose a local business from it, they convert at higher rates. In other words, Google Local Search delivers the highest quality leads you can get online. In fact, people trust those results even more than the paid ads sitting right above them.

What about social media ads, Youtube Ads, or business listings?

Google Local Search wins hands down. Think about it: when someone needs a contractor, they’re not scrolling through Facebook or watching YouTube—they’re Googling for someone nearby.

What does that mean for you? If your business ranks high in Local Search, you’ll attract high-quality leads without paying for each click—just the time and effort you invest to rank. All it takes is showing Google that your business deserves to be at the top. Put in the work, and you can create a consistent, steady flow of leads from homeowners who are actively looking to hire. Paid ads can help, but they can’t match that kind of intent-driven exposure.

But how do you actually rank on top of Google Local Search results? And how hard will it be? And is this the only place you should be getting leads?

You know what’s crazy? I actually believe ranking in Google Local Search is pretty simple — that is, if you know exactly what you’re doing. Why? Because in every city I’ve checked — across the U.S. and beyond — I consistently see top-ranking businesses that aren’t even implementing all the best practices. They’re number one not because they did everything perfectly, but because they did just a little more than everyone else.

So, if you implement the top best practices to rank on Google Local Search, you can start seeing results fast—often in just 1 to 3 months (if the competition is low). Seriously. Some home service business owners are blown away by how many leads start coming in once their Google Business Profile is fully optimized. In fact, some get so many leads that they face a tough decision: scale their business quickly or turn people away and let the competition swoop in.

So, what are these best practices? You can check out my full blueprint to see everything I know so far that impacts ranking in Google Local Search. Follow it step by step, and you could end up with a flood of leads — maybe even enough to make your business seriously profitable. Just don’t forget to think of me when you do.

For now, here are the basic essentials — the things that even many top-ranking businesses in most cities don’t implement properly — that you must do to rank at the top of Google Local Search:

  • Optimize and complete (literally complete every box) your Google Business Profile.

  • Consistently post on your Google Business Profile (Google rewards active accounts).

  • Respond quickly to inquiries and questions on your Google Business Profile (Again, Google rewards active accounts).

  • Optimize your website structure for local SEO. (Title tag, meta tag, meta descriptions, h1, h2, h3, a page for every service you offer, etc.) (If you don't know all this nerdy technical stuff, give me a call, I'll make it easy for you to understand).

  • Write about projects you’ve completed in your community, the local challenges you solve, or helpful tips for homeowners in your area. When creating blogs or service pages, include references to local landmarks, neighborhoods, or issues unique to your community. This not only helps homeowners connect with you on a personal level, but it also signals to Google that your business is active and relevant in that specific area — boosting your local rankings.

  • Build local citations in places like Yelp, Yahoo, and Houzz.

  • Get links from trusted local websites—like your local Chamber of Commerce, industry associations, your manufacturers’ websites, and other local authority websites —these links signal credibility to Google.

If you want to learn exactly how i can get you results fast with Google local search, you can schedule a free marketing call with me here:

Let's continue.

Step 2 - Are You Even Legit Bro?

Ok, so you show up on top of Google Local Search. YAY! All is good, right?

Not so fast... There are still a few steps to go.

Showing up on Google Local Search is just the beginning. Once you’re visible, you still have to convince homeowners that you’re worthy of their trust.

Showing up on Google Local Search is just the beginning. Once you’re visible, you still have to convince homeowners that you’re worthy of their trust.

And on top of that, other top-ranking businesses are competing for the same homeowner’s attention—and their business.

So, how do you earn the homeowners trust?

One important thing to realize is that people aren’t just going to view your business profile and immediately call you.

Very likely, they’ll also check out your website, your social media profiles, any other business listings you have, and basically anything else they can find about you online.

You need to ensure that all these touchpoints work together in unison to show that you’re a professional business, an expert in your field, and someone homeowners can trust—not a scam or a waste of their time.

Out of all these touchpoints, your website has the greatest potential to demonstrate trust. So, make sure it’s well-designed and fully optimized to sell and convert.

All in all, here are the things you can be doing to gain trust in the online world:

  • Collect and showcase reviews: Display them prominently on your website, Google Business Profile, and social media pages. Highlight detailed, authentic testimonials that show real results.

  • Build a professional, high-converting website: Make it fast, modern, and visually appealing. Ensure it’s easy to navigate, mobile-friendly, and designed to convert visitors into leads.

  • Create an FAQ section: Answer the most common questions in your industry on both your website and Google Business Profile to demonstrate expertise and transparency.

  • Show licenses, certifications, and insurance: Post them where customers can easily see them—on your website and business profiles—to provide instant credibility.

  • Maintain active social media and business pages: Consistently posting updates shows your business is active, engaged, and trustworthy.

  • Put faces to your business: Add photos or videos of yourself and your team. People trust people, not faceless logos.

  • Highlight real projects or case studies: Show before-and-after photos, client success stories, or completed projects to demonstrate your capability and reliability.

  • Add clear contact options: Make it easy for homeowners to reach you via phone, email, or chat. Quick, responsive communication builds confidence.

  • Include a satisfaction guarantee or clear policies: Clearly outline guarantees, warranties, or return policies to reduce hesitation and build trust.

  • Show community involvement: If your business participates in local events, charities, or sponsorships, display it online—people trust businesses that give back.

Again, these are just general ways to make your business more credible, trustworthy, and stand out. If you want to dive deeper and learn exactly how to implement these strategies for your business, book a quick marketing call with me — I’ll be happy to help.

Step 3 - Stand Out or Stay Out

What you looking at bruh?! You mad cuz I'm just built different bruh!

It surprises me that many home service businesses (or all businesses in general) do not do anything to stand out. I mean, let me know if this sounds familiar?:

  • "We are the best [home service business] in [your area]".

  • "We are fast, reliable, professional, experienced, top-rated, [insert any variation of awesomeness here]".

  • “The #1 choice in [your area].”

  • “We’ve been in business for over X number of years.”

  • “We have the best customer service.”

  • “Affordable and reliable.”

Get the idea?

And let me guess.

You must also consider yourself one of the best home service businesses in your area as well, right?

Imagine being the homeowner and seeing this same message on every single home service website. Not only do they not really believe it the first time around, they for sure won't believe it if 10 other home service businesses are also saying the same fluff.

And it’s not just the tagline that sounds the same. It’s everything. The content on the website, the ads, the emails, the follow-up messages — all of it. It all ends up sounding almost identical from one business to the next.

And not only is it similar, but it also comes across as boring, overly salesy, and sometimes even a bit annoying.

Now, don't get me wrong, you probably are one of the best, or will be one of the best in your area. But how is the homeowner supposed to know that? It’s like walking down the shampoo aisle — every bottle promises the same miracle results, just with slightly different wording.

If you’re one of the last three or more options a homeowner is considering, you want to make sure your business stands out like a sore thumb among the three.

So how do you stand out? How do you show homeowners that you’re the one they can trust with their home? There are actually several ways — it just takes the right mix of knowledge, strategy, and a little bit of wit.

  • Show extreme credibility: If you’ve read Step 1, you know that most home service businesses fail to show any real credibility. So just by demonstrating basic credibility, you’re already ahead of many competitors. But you can go even further — to the point where you look like the authority in your industry. You do this by creating in-depth content that clearly demonstrates your expertise. Think of it like being the “doctor” of your field — someone who explains the problem, the causes, the solutions, the process, and what homeowners should be aware of. When you provide this level of detail and clarity, homeowners see you as the expert they can trust.

  • Have a USP: Don't say "we're the best roofer/plumber/landscaper in town" or anything generic like that. Instead, have a tagline or slogan that is very specific and unique, that it makes you look different. Something like "We respond and schedule service within 24 hours — guaranteed" or “If anything goes wrong because of our work, we fix it for free.” Anything that not everyone else is saying and makes you stand out. Hell, you can even say you're the best, but in a very different way, like “Over [X] years serving [your area] homes with proven before and after picture we will show you on the spot.”

  • Make your content way more personal: Most of the content online sounds robotic, boring, repetitive. Especially all the AI generated content. If your content sounds more personal, like you're talking to a friend, trust me, homeowners will notice something different about you.

  • Implement top copywriting persuasion principles throughout your content: Standing out is both an art and a science — and that’s exactly what copywriting is. I highly recommend reading as much as you can about copywriting, because mastering it is one of the most powerful ways to make your business truly stand out.

Again, these are just general strategies to help you stand out. If you want to learn how we can help your home service business truly differentiate itself and win, click the button below and let’s have a conversation.

Step 4 – Top of Mind or Bottom of the Barrel?

Alright, so we’re getting leads, showing credibility, and standing out. We’re good now, right? Not quite—at least, not if you want to maximize your marketing results.

Here’s the reality: homeowners may decide you’re one of the best candidates for the job—but chances are, you’re still competing with one or two others that also are pretty good.

On top of that, homeowners are busy and distracted. Life gets on the way. They are busy, just like you, but they still don't want to jump to a quick decision without taking time to consider their options. So, they leave the time to decide for later. Is it going to be a few days when they finally decide? Maybe weeks? Or even a month or two? Maybe six? Who knows! But what we do know is that in the meanwhile, they may forget about a lot of things.

They may forget about your nice website or interesting content. They may forget about that one review they saw that was so good, they were certain you were the one. And then, when the time to decide comes, they may or may not choose you.

Why leave it up to chance like that? You want to be the main option all the time if you want to have the best chances of getting more leads and successfully scaling your business.

So, what must you do? Simple. You stay top of mind. By staying top of mind, the homeowner will remember you at the time of decision. Especially if you been sending valuable noteworthy information overtime. So, how do you stay top of mind? By doing the following:

  • Use a series of automations to keep following up with people after capturing their info. Don't just fire off a one-time automation and then stop.

  • Create an email marketing campaign. Have people sign up to a newsletter and send them valuable information about your industry overtime.

  • Send out once in a while promotions or offers that get people back in the loop.

  • Send birthday reminders and coupons.

  • Use retargeting campaigns to show people your ad or website again as they scroll on social media.

Want me to show you how you can be chosen overtime even when a homeowner is taking their sweet time when making a decision? Hit the button below and let's get a quick marketing call.

Step 5 - Who's Faster at Picking Up the Phone. You or Your Competitor?

So, you were one of the first to be found, you showed the homeowner you are highly credible, trustworthy, and different. And now, you even made the effort to stay top of mind. So, we are good now, right? Homeowner for sure giving you the job?

Not so fast!

There is a final step that many business owners fail to take.

We are at the holy grail moment. The final step. The homeowner is ready to call and book an estimate or give you the job.

So, the homeowner picks up the phone and gives you a call.

"Ring! ring! ring!" No answer.

"Ring! ring! ring!" No answer.

They go and send you a message via email or social media, but no response. And just like that. A lead that was so close to being a customer is lost. You have no idea how many home service businesses lose leads because missed calls and late responses. Check out the following stats and you tell me if lead response can make a difference:

  • 78% of customers go with a competitor if their first inquiry isn’t answered promptly. (Harvard Business Review).

  • 50% of buyers choose the first responder, even if other businesses offer better pricing or reviews. (InsideSales.com)

  • Companies that fail to respond quickly often see up to 60% fewer booked appointments compared to those with fast follow-up systems.

  • 32% of leads never receive a follow-up from the first business they contacted (Velocify). That’s nearly one-third of potential customers falling through the cracks before you even have a chance to win them.

  • 35–50% of leads are lost when response takes more than 24 hours (InsideCRM). A delayed response directly translates into lost revenue.

  • Businesses that respond within 5 minutes are 21x more likely to convert the lead (Lead Response Management Study). Quick follow-up isn’t just a nice-to-have—it’s the single biggest factor in converting new leads. According to the

  • Lead Response Management Study, only about 7–10% of businesses respond to leads within 5 minutes.

Speed to lead matters at every facet of the decision-making process. If a homeowner has a question at first. You better be quick to respond. If a homeowner is ready to book an estimate, you better be quick to respond. If a homeowner wants to move forward with the estimate, you better be quick to respond. Responding late or not at all is never a good thing. You lose leads that way.

So, then, how do you respond quick at every moment? Especially when you're busy or can't afford a secretary, or if your secretary goes out to Starbucks often? Luckily, there are AI tools now that can help you. And these AI tools are so advance, some customers prefer them over a regular person sometimes. They sound human. They can connect you to a human caller in case the call is not going too well or is urgent. They can even book estimates for you.

Here are some things you can do to implement AI along with putting the effort to respond to homeowners fast:

  • Use AI chatbots on website:

    • 62% of consumers prefer using a chatbot rather than waiting for a human agent.

    • Implementing chatbots has been linked to a 23% increase in conversion rates for websites using them effectively.

    • 80% of routine customer inquiries can be handled by chatbots/AI, freeing humans to handle more complex tasks.

  • Use voice AI agents:

    • Voice-first AI agents can achieve 98% first-call resolution, compared to about 71% for traditional call centers.

    • AI systems are already resolving 69% of customer inquiries without human intervention in some contact-center implementations.

    • AI-powered voice assistants can cut support costs by up to 30%, according to industry reports.

  • Use automations to respond to people after form submissions, booked appointments, and other homeowners queries. That way they don't feel ignored.

Want to learn more about this how you can use automations to make sure you never lose a lead because of a missed call late response ever again and save a ton of hours that can be used instead to grow your business or spend doing something you love? Click the button below to book a quick marketing call and I'll show you how!

Conclusion - Are We Finally There?

Okay, okay… at this point you’re probably thinking:
“We must have the homeowner locked in once we’ve done all that — showed up where they’re looking, built trust and credibility, stood out, stayed top of mind, and responded quickly to every inquiry. No way that customer leaves now, right?”

Yes, yes indeed. Except....

If your customer service sucks, they’ll bounce — fast. You can have the best marketing in the world, but if you or your team sound annoyed, rushed, or unprofessional, that lead is gone.

Imagine. All that work getting a customer to your doorstep, only to scare them away by an unwelcome greeting. How disappointing will that be...

So, the final step? Be professional and stay pleasant.
Make sure you’ve had your coffee… or that your secretary got their latte. ☕ Because sometimes, good customer service starts with caffeine.

Ready to Get Started?

My goal is to help home service business owners build a system where they consistently get leads without putting so much time and effort into it, so they can focus on their business or life.

My goal is to help home service business owners build a system where they consistently get leads without putting so much time and effort into it, so they can focus on their business or life.

Let's book a marketing call so I can show you how to implement the system I just showed you. We will take it a step at a time, beginning with the first step of course.

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